Thank you for shopping with Patrick’s Heating and Cooling Supply. We work hard to process and ship orders quickly and accurately. Please review our policies below to understand our processes.
Processing Times
- Most in-stock orders ship within 1–2 business days.
- Orders placed after hours, weekends, or holidays will be processed the next business day.
- Processing times may vary due to product availability or seasonal demand.
Shipping Methods
We ship via UPS, FedEx, USPS, and freight carriers depending on item size and destination to ensure reliable delivery.
Freight Shipments
Large or oversized items such as furnaces, coils, condensers, and air handlers may require freight delivery.
Shipping Charges
Shipping costs are calculated at checkout based on product size, weight, and destination. Additional freight charges may apply to oversized or special-order items.
Delivery Delays
Estimated delivery dates are not guaranteed. We are not responsible for carrier delays, weather events, manufacturer backorders, or other circumstances beyond our control.
Lost or Damaged Orders
Please report lost or damaged shipments within 48 hours of delivery. Retain all packaging materials and provide photos when applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses. Additional fees may apply for returned, rerouted, or undeliverable shipments.
Local Pickup
Local pickup may be available at our store location. Check with our team to schedule.
Pricing Policy
Pricing Accuracy
Prices, product descriptions, and availability are subject to change without notice. We reserve the right to correct pricing or listing errors and to cancel orders resulting from such errors.
Manufacturer Pricing
HVAC product pricing may fluctuate due to manufacturer increases, supply chain conditions, tariffs, and material costs.
Online Pricing
Online prices may differ from in-store, contractor, or quoted pricing. Promotions and discounts may not be combined unless stated.
Special Orders
Special-order and non-stock items may require prepayment and may be non-cancelable or non-returnable.
Taxes
Applicable sales tax will be added at checkout unless valid tax exemption documentation is provided.
Product Availability
Inventory levels are subject to change and products may become unavailable without notice. We reserve the right to cancel or adjust orders affected by inventory discrepancies or manufacturer discontinuations.
Right to Refuse Orders
Patrick’s Heating and Cooling Supply reserves the right to limit quantities, refuse service, or cancel orders at our discretion to maintain quality and service standards.